If your order is showing as "Delivered" but you have not received it, we understand how frustrating this can be.
Below, you'll find step-by-step instructions on what to do next depending on whether your order was shipped via DPD or Royal Mail.
Double-Check the Delivery Location
Check Your Property: The first step is to check around your property. Sometimes, packages are left in a safe place, such as a porch, garage, or a neighbour's house. Also, check with anyone else in your household or building who may have accepted the package on your behalf.
Delivery Confirmation: Verify the delivery confirmation details. If you received a photo or note from the courier service, it might provide clues about where the package was left.
Contact the Courier Service
For DPD Deliveries:
Check DPD Tracking: Visit the DPD Tracking page and enter your tracking number. This will provide you with detailed delivery information, including any notes left by the driver.
Contact DPD Customer Service: If the tracking information indicates the item was delivered but you can't locate it, you can contact DPD directly. DPD's customer service can be reached via:
Phone: Call DPD at 0121 275 0500.
Online Chat: Use the live chat option available on the DPD website.
Request a Proof of Delivery (POD): DPD can provide you with a POD, which may include a photograph or the GPS location where the delivery was made.
For Royal Mail Deliveries:
Check Royal Mail Tracking: Go to the Royal Mail Tracking page and enter your tracking number. This will give you the latest information about your delivery.
Contact Royal Mail Customer Service: If the tracking shows "Delivered" but you haven't received the item, contact Royal Mail:
Phone: Call Royal Mail at 03457 740 740.
Online Help: You can also use their online enquiry form.
Inquire About the Delivery Location: Ask if there are any details about where the package was left. Royal Mail can sometimes provide additional delivery notes.
Check with Neighbours
Sometimes, packages are mistakenly delivered to a neighbour's address. It's a good idea to ask your neighbours if they have received your package by mistake.
Contact our support team
If you have completed the above steps and still have not located your package, please contact our customer support team. Provide the following information to help us assist you efficiently:
Order Number
Tracking Number
Courier Service Used (DPD or Royal Mail or other)
Any Correspondence with the Courier
You can reach Signature Pharmacy customer support via:
Email: [email protected]
Phone: 0330 111 0440
Our team will work with you and the courier service to resolve the issue as quickly as possible.