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What are your terms and conditions?
What are your terms and conditions?
Updated over a week ago


This Terms and Conditions (hereinafter – “Terms”), along with Signature Healthcare Services Limited (hereinafter – “Signature Healthcare Services Limited”) Privacy Policy, governs your use of the Product.

For this Terms:

(i) “Company”, “we”, “our”, and “us” means the company that is an owner of this Website. The name of the company is [Signature Healthcare Services Limited, with its principal place of business at 6 The Marlins, Northwood, HA6 3NP.

(ii) “Officers” means ours’ officers, directors, employees, consultants, affiliates, subsidiaries, and agents.

(iii) “Product” means both Website and Services.

(iv) “Services” means the scope of functionality available within the Product to issue and receive medical prescriptions and have your medication delivered straight to their door. Quickly and for free.

(v) “User”, “you”, and “your” means any individual or legal entity who is using our Product.

(vi) “Website” means our web platform for the User’s mobile devices or computers which can be used through a browser without downloading, under the name (domain)


1.1. By agreeing to these Terms, you represent and warrant to us:

(i) Your age is at least sixteen (16) years old; all users under this age must obtain parental or guardian consent to use our Service.

(ii) You have not previously been suspended or removed from using our Services and the Website.

(iii) Your use of the Services and the Website complies with applicable laws and regulations.


2.1. By providing information (hereinafter – “Files”) through the Product, the Website or via other electronic communications, you approve our processing of your Files as described in this Terms and Private Policy.

2.1.1. These Files can automatically be downloaded from your end by the Website’s Cookies using the Website and our Service.

2.2. We guarantee that all Files will be used only for data processing purposes by the Product, and any third party, not related to us, will not have any access to your Files without your additional direct permission.


3.1. We are not responsible for the accuracy of the Product and the Website work on your end.

3.2. We are not responsible for not right using the Product due to any damage or injuries to you and/or any other third parties, including patients.

3.3. We do not check your ID and the Files for your ownership based on the peculiarities of data processing by the Product.


4.1. We have the right to modify/upgrade or discontinue the Product at any time (including, without limitation, by limiting or discontinuing certain features) without notice to you.

4.2. We are not liable for any change to the Product or any suspension or termination of your access to or use of the Product.

4.3. We have the right to restrict your access immediately, without previous notification and in any way we deem appropriate, to the Product if we detect any violations from your end. In this case, you do not have the right to refund your funds or restore access.

4.4. We have the right to restrict your access, immediately without previous notification, to the Product if any unapproved modifications to the Product are detected from your side.


5.1. The Product may contain links to third-party web sources. Such linked websites are not under our control, and we are not responsible for their content.

5.2. We have the right to cooperate with third parties and provide your personal data to third parties without written permission from your side who used/clicked the third party’s link on the Website.


6.1. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements or files of the Product (hereinafter – “the Materials”) provided by us are protected by all relevant intellectual property and proprietary rights and applicable laws.

6.2. All Materials contained within the Product are the property of the Company or its third-party licensors.

6.3. If the Product contains any materials, interfaces, logos, designs, products, or something else that is not the intellectual property of the Company and the Company doesn’t have licenses for using it, the licensor has the right to request to delete its intellectual property from the Website according to the procedures defined by Directive (EU) 2019/790 of the European Parliament and of the Council of 17 April 2019 on copyright and related rights in the Digital Single Market and amending Directives 96/9/EC (hereinafter – “EUCD”).

6.4. We do not claim to be the owners or representatives of the trademarks, brands and intellectual properties of other sides and remain the property of the original copyright owners.

6.5. Except as expressly authorized by us in writing, you may not use the Materials.

6.6. We reserve all rights to the Materials not granted expressly in this Terms.


7.1. As a condition of your use of the Product, you will not use the Product for any purpose that is unlawful or prohibited by this Terms. You may not use the Product in any manner that could damage, disable, overburden, disrupt or impair any of our servers or APIs, any networks connected to any of our servers or APIs, or that could interfere with any other party's use and enjoyment of the Product.

7.2. You may not transmit any viruses, worms, defects, trojan horses, or any items of a destructive nature using the Product.

7.3. You may not exceed or circumvent, or try to exceed or circumvent, limitations on the Product, including on any API calls, or otherwise use the Product in a manner that violates any of our documentation or user manuals.

7.4. You and/or any other third parties may not attempt to gain unauthorized access to any websites, other accounts, computer systems, or networks connected to any of our servers or the Product through hacking, password mining, or any other means.

7.5. You and/or any other third parties may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Product.

7.6. You and/or any other third parties may not use the Product in any way that violates any applicable state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the European Union, or other countries and intellectual property rights according to the EUCD.


You agree to be responsible for using the Product, and you agree to defend, indemnify, and hold harmless the Company and its Officers from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with

(i) your access to, use of, or alleged use of the Product;

(ii) your violation of this Terms or any representation, warranty, or agreements referenced herein or any applicable law or regulation;

(iii) your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right; or

(iv) any disputes or issues between you and any third party. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you (and without limiting your indemnification obligations concerning such matter), and in such case, you agree to cooperate with our defence of the such claim.


9.1. The Product is made available to you on an “as is” and “as available” basis, with the express understanding that we have no obligation to monitor, control, or vet the content or data appearing on the Website.

9.2. You use the Product at your discretion and risk, taking full responsibility for your safety and the safety of your payment information.

9.3. We are not responsible for any content in the prescriptions and for any actions of pharmacies or clinics/doctors.

9.4. Restrictions on ordering:

a. If the prescription is for someone other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us. You will need to show us that you have the authority. If you cannot satisfy us that you do have the authority, you will not be able to use our Services.

9.5. Dispensing your medicine:

a. We will dispense your medicines using our distance selling pharmacy. Pharmacists may only legally prepare a prescription-only medicine upon receipt of a valid prescription from an appropriate prescriber. In relation to the Services we will provide, the appropriate prescriber will be a registered medical practitioner.  

b. We are not, and our Pharmacy is not responsible for the manufacture of your prescribed medicines. We are responsible for the appropriate dispensing, storage, and handling of the medicines while they are in our possession, this includes while they are being delivered to you. You accept that you are responsible for the appropriate storage and handling of your medications from the point of successful delivery onwards. 

c. If any of the items on your prescription are not available or are not suitable for dispensing through this Service, we will try to contact you or your nominated representative using the contact information you have given us. 

9.6. This website and its contents are only eligible users within the UK, EU or other country where we ship medication to. Any use/purchase made through this Website by you is directed by English Law. Any use/purchase made through this Website will be considered to have taken place in England and also subject to the sovereign jurisdiction of the English courts. As soon as the products are despatched to you by us, risk and title in these products will pass to you, and you agree and acknowledge responsibility for complying with any restrictions around the receipt and your use of the products.


10.1. You are ensuring the information that you provide to us while using our Services is accurate and up to date. This includes information about you, your medical conditions, and associated medicines. You agree that you will notify us immediately of any changes in the information you have provided us by contacting us via email mentioned in this Terms.

10.2. We are not under any obligation to accept your order request, and you accept that we have the right to suspend or terminate your access to the Services at any time without prior notice if we have reason to believe that you have breached any of the Terms.

10.3. You are responsible for disposing unwanted medicines by returning them to a pharmacy.

10.4. You accept that you are responsible for the appropriate storage and handling of your medications from the point of delivery to you or your nominated representative.

10.5. Signature Healthcare Services Limited will not be held liable for any loss caused by late deliveries of any products or services sold and provided through this Website.


11.1. In any case, we will not be liable to you or any third party for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your access to or use of, or your inability to access or use, the Product or any materials or the Services, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, whether or not we have been informed about of the possibility of such damage.

11.2. We, in any case, are not responsible for services provided to you by the third party promoted on the Product.

11.3. All risks related to your information, account, or accounts on other sources if you shared your data are not a part of our responsibility.

11.4. You accept responsibility for using the Product and all results of its usage.


These Terms will be governed by the laws of the United Kingdom, without regard to conflict of law principles. To the extent that any lawsuit or court proceeding is permitted hereunder, you and we agree to submit to the personal and exclusive jurisdiction of the state courts in the United Kingdom to litigate all such disputes.


13.1. We reserve the right to modify this Terms at any time. Revised versions of this Terms will be posted within the Product. Unless otherwise specified, any modifications to the Terms will take effect the day they are posted within the Product.

13.1.1. We are not obliged to inform you about changes in this Terms.

13.2. If you disagree with the revised Terms, your sole and exclusive remedy will be to discontinue your use of the Product.


14.1. Prices for our products are subject to change without notice.

14.2. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

14.3. We provide access to pay via third-party financial/payment services.

14.4. All prices for the provided Services are placed on the Website or will be provided in a personal proposal via email.

14.5. Signature Healthcare Services Limited aims to provide the most accurate pricing information when displaying its products. If the price of a product is more or less than is specified on our Website, we will refund you the appropriate amount or contact you to collect the additional amount.

14.6. Signature Healthcare Services Limited will usually take all payments at the time of placing the order. The customer will be responsible for providing a swift alternative means of payment should the original payment be rejected or returned for any reason. In any eventuality of a default payment, collection charges and/or solicitors’ fees will be added to the customer’s account.

14.7. Offers and promotions:

a. All offers on this Website are subject to availability and while stocks last.

b. All offers on this Website are merely an invitation to treat.

c. Signature Healthcare Services Limited does not accept more than one discount offer code and/or voucher code for any single order.

14.8. The UK residents pay the VAT-inclusive price.


15.1. By using the Product, you use the compatible services of the Website.

15.2. We provide services with online prescriptions for clinics, doctors, and patients, making this process easier, safe, and faster.

15.3. Verifying your prescriptions:

d. We will need to check and verify that the prescription is clinically appropriate and legally valid. If we are unable to check this, we will have to refund you. This might include checking with yourself or with your prescriber.

15.4. Delivery:

a. The delivery of your medicines may be undertaken by individuals in our employment or by third parties we contract to provide this aspect of our Services.

b. You, or your nominated representative, are responsible for taking receipt of your medicines. Any signature provided by your nominated representative will be confirmation of the receipt of your order, and our obligations in relation to that delivery will be fulfilled. You or your authorised representative will need to provide proof of your identity before the medicines can be delivered. If you do not provide that proof, the medicines will not be delivered, and you may be charged for delivery.  

c. If you or your nominated representative is not available to take receipt of your medicines when we arrive to make delivery, you may be charged for delivery.

d. If a delivery is failed because of something you or your nominated representative do or fail to do, you will be charged for the original failed delivery and any subsequent re-delivery charge.

e. We will not have any liability to you in relation to any loss or damage to your medicines that take place after delivery. We will not have any liability to you in relation to any personal data contained in or on the items we deliver being seen by a third party after delivery. While we undertake to use reasonable endeavours to have the medicine delivered to you within the delivery slot you select, time is not of the essence, and we shall not be in breach of the Terms or have any liability whatsoever to you for failing to make the medicine available on the agreed delivery date. 

f. You must check all medications delivered to you promptly upon receipt. You should never take any medication which appears to have been tampered with or that you believe has been dispensed in error. In the unlikely event of your order appearing to be damaged or your order appearing to be incorrect, then you should contact us immediately through the details provided above. We are not responsible for any breach of, or failure to provide, the Services caused by you or any third party. 

g. For medication items that are in stock we aim to dispatch within 24 hours (this can be up to 72 hours during busy periods). Delivery usually takes place within a few hours or within 48 hours of dispatch, assuming there are no delays with the courier.

h. If a dispatched item is not received, please contact us so we can follow this up with the courier.

15.5. Prescription medicine is only distributed within the UK.

15.6. Upon ordering, registered pharmacists of the General Pharmaceutical Council process the order manually directly within the Signature Healthcare Services Limited premises.

15.7. Any order placed by a customer may be accepted or declined at the discretion of Signatures Healthcare Services Limited. Orders placed by customers are an offer to purchase. When we have received your offer on our website, you will be sent a confirmation email as a notification. A binding contract will be made where a sale invoice issued by Signature Healthcare Services has been sent after a pharmacist has overseen the order.

15.8. We are unable to return or refund orders that are delivered correctly due to health and safety reasons. Please see our returns policy for further information.


16.1. These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire and exclusive understanding and agreement between you and us regarding your use of and access to the Product and the Services.

16.2. Use of section headers in this Terms is for convenience only and will not impact the interpretation of provisions.

16.3. You have no rights to assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent.

16.4. We can assign these Terms at any time without notice.

16.5. The failure to require performance of any provision will not affect our right to require performance at any time thereafter, nor will a waiver of any breach or default of this Terms or any provision of this Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself.

16.6. If any part of this Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.

16.7. You acknowledge that the Product is not intended to be technology protection measures that will help you to comply with the GDPR.


17.1. The entire communication with us is electronic. Every time you use a contact form or visit our Product and use our Services, you will be communicating with us.

17.2. You hereby consent to receive communications from the Company.

17.3. You also agree that all electronic notices, disclosures, agreements, and other communications we provide meet the legal requirements that such communications be in writing.

17.4. You agree to receive notifications through any part of the Product to your Device.

17.5. Through the contact form on the Website, you can contact us to receive support for the services you are using already.


18.1. Concerning the Website part of the Product, we grant you a not-limited, non-exclusive, non-transferable, non-sublicensable license to use the Website and the Services. We reserve all rights in and to the Website and Services not expressly granted to you under this Terms. Except as expressly permitted in this Terms, you may not: (i) copy, modify or create derivative works based on the Website; (ii) reverse engineer, decompile or disassemble the Website and Services


19.1. If you do not agree to this Terms, you must not access or use the Product and the Services.

19.2. We provide Services to you, subject to the conditions stated in this Terms. You follow all these conditions and rules every time you visit/use the Product using its Service.

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