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Our Pharmacy Practice Leaflet
Our Pharmacy Practice Leaflet
Updated over a week ago

Signature Pharmacy is an online pharmacy, also known as a “distant selling” or internet pharmacy. As an online only pharmacy, we offer a wide range of services for you and your family, wherever you live in England, but you are not permitted to access the pharmacy premises in person.

NHS Services


We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines.

We keep a comprehensive stock of medicines and use a fast and efficient wholesaler service to enable us to fill all prescriptions promptly.

Repeat Dispensing

Practice Leaflet

We can dispense NHS repeat dispensing prescriptions issued by your doctor. Contact us for more information about this service.

Medicine Containers

Practice Leaflet

All medicines are dispensed in child-resistant containers unless you ask us not to. Please remember:

Keep all medicines out of the reach and sight of children.
Our pharmacist can advise you on the safe storage of medicines.

Unwanted Medicines

We also have a medication return service where we can arrange for unwanted medication to be collected from you and safely returned to us for disposal. Through our service, we would be able to collect your unwanted medication or arrange a pre-paid return envelope.

If you would like to arrange a collection, please call us on 0330 111 0440. Alternatively, you can return any unwanted medicines to any local pharmacy where they will dispose of them safely.

NHS Health Advice and Self-Care

The pharmacist and our trained assistants are available for advice on all medicines and minor ailments – contact us. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking or healthy diets.

We can direct you to other sources of advice and assistance if we cannot help you ourselves.


We can direct you to providers of services that we do not provide at our pharmacy. See the website or contact us for details.

Promotion of Health Lifestyles

We can provide advice to how to make your lifestyle healthier and seek to identify ways that we can assist you to achieve healthier living. We also take part in Public Health Campaigns.

Patient Medication Records

Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.

We comply with the Data Protection Act and the NHS code of practice on confidentiality. If you want to discuss the records we keep, please ask to speak to the pharmacist.

We provide these services on behalf of NHS England, PO Box 16738, Redditch, B97 9PT. Email: [email protected]

Other Services we provide

Emergency Supplies

If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we may be able to help.

We must stress that this can only be done in genuine emergencies and it may incur a charge. Please contact us for more details. Your doctor can also contact us to request an urgent supply of medicines for you.

Comments, Suggestions, Complaints and Compliments

If you would like more information about any of the services we provide, please ask a member of staff or telephone the number on the front of this leaflet.

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy and any suggestions of ways in which we can improve our services to you. If you have any comments, suggestions or complaints, please speak to a member of staff.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Please contact us for more information about this.

You can also complain directly to NHS England (details above). Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. The pharmacy is not obliged to serve violent or abusive customers


By Post:

Signature Pharmacy

Unit 9 Concorde Business Centre

Concorde Road

London, W3 0TJ

The internet pharmacy premises are not open to the public to visit in person. All our services are provided online, by phone, or by post. Our pharmacists are available:

Monday – Friday, 9am – 6pm

Saturday and Sunday 9am – 1pm

When We’re Closed

You can access our website 24/7 however when this pharmacy is closed if you urgently need medical help or advice but it’s not a life-threatening situation, contact NHS 111, by calling 111. Information can also be accessed at

NHS England can be contacted at the following address: NHS England, PO BOX 16738, Redditch, B97 9PT or by email at [email protected]

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